Onshape Case Study

“We get a lot of credit for being able to proactively detect issues before customers report them.”

JOHN ROSSEAU
Operations Team Lead, Onshape

ONSHAPE WANTED TO BE DATA DRIVEN

  • Need for self-service access to metric creation, visualization, and analytics
  • A solution that can handle dynamic data and scaling infrastructure without requiring manual reworking of charts and alerts
  • Real-time interactive analysis supporting multidimensional metrics
  • An easy to use solution that wouldn’t take from already limited engineering resources

RESULTS

  • Engineering teams now have self-service access to monitor their own service metrics
  • Everyone has ability to do their own interactive analysis on application and user behavior, leading to Product and UX more data driven on high resolution data
  • Discovered a misuse of the API before it impacted customers and app-wide performance using real-time analytics and anomaly detectors

Onshape is the first and only full-cloud 3D CAD system that lets everyone on a design team work together using any web browser, phone, or tablet. Onshape was built from scratch for the way today’s engineers, designers and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data without the hassles of software licenses or copying files.