Sunrun Case Study

“It’s easy to see if one server is behaving badly compared to the rest.”

FLORIAN BERCKEMEYER
Manager of DevOps Team, Sunrun

SUNRUN WAS SUFFERING FROM ALERT FATIGUE

  • Want to create more meaningful alerts to address alert fatigue issues
  • Needed to monitor and alert on high-resolution data and custom app metrics to catch issues before impacting users
  • Real-time interactive analysis supporting multidimensional metrics
  • A cost-effective solution that could be deployed across the entire infrastructure

RESULTS

  • Reduction in noisy alerts and improved visibility into critical issues using alerts based on analytics
  • Extension of production class monitoring and alerting to the entire infrastructure
  • Significant performance improvement of core apps and customer satisfaction

Sunrun is the largest residential solar company in the United States with over 100,000 customers (and growing), and has deployed more than $2 billion in solar systems. Using their seamless “solar as a service” process, Sunrun allows consumers to get a fast, personalized solar energy system designed for their home.